Learn More About

SHIPPING & RETURNS
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SHIPPING INFO
Contact our Customer Service email at customerservice@tackleshackusa.com, we will generally respond within 48 hours but please allow 5 business days to contact us before any returns.

We only ship within the continental United States
All orders over $50 ship FREE (excludes oversized items)
Standard shipping rates apply for orders up to $50
Shipping carries we use are UPS and USPS
Tracking numbers are issued on all shipments
We INSURE ALL ORDERS over $100 (especially rods and reels)
With the exception of Priority Overnight Saturday Delivery, weekend days are not included in the travel time of a package. All UPS shipments offer tracking. Delivery and transit days are Monday-Friday only. Packages do not move in transit, or deliver on weekends.

FREE SHIPPING
Free shipping on all orders over $50.
Valid in the continental US only.
Does not include Saturday delivery.
Offer subject to change.

RETURNS & EXCHANGES
To complete your return, we require a receipt or proof of purchase. If you would like to return an item, locate your INVOICE (sent via email) and Invoice Number, then contact us customerservice@tackleshackusa.com. We only replace or refund items if they are defective or damaged.

We only accept returns within 30 days of your purchase
A store representative will be happy to help your Monday through Saturday.
Returnable items must be unused and in the original packaging
All returns must be approved before the return shipment can be accepted
Gift cards are non-returnable
Customers are responsible for shipping charges on returned product
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you need to submit a warranty for a product, please take pictures of the affected product/damage/defect and email them to us. We will work with the manufacturer to get the issue resolved.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, use a trackable shipping service or shipping insurance. We can’t guarantee that we will receive your returned item.
To return your product, you should mail your product to:

TackleShackUSA
12061 Foothill Blvd Suite A
Sylmar, CA United States

REFUND POLICY
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund, check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded

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